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Contact Information

Students: 24-7 Toll Free Support:  (877) 704-1137

Faculty:    24-7 Toll Free Support:  (833) 277-2149

Canvas FAQ's

How do I login to Canvas?

Canvas will use your Campus ETBU Username and Password. The default is firstname_lastname and first 2 of your last name and last 4 of your social security number.

My login isn't working!

Canvas uses your ETBU Username and Password. Most of the time if you can login on a Campus Computer or Login to your TigerMail the same ETBU Username and Password will work with Canvas. If you are still having Problems you may contact 903-923-2021 for your password to be reset. Or you may email

I just registered and my login isn't working!

Canvas has an automatic sync process with the Campus Student Information System (You may know it as Campus Connect) This sync will run every 6 hours so the system will link up within that time frame. After that has completed you should be able to login and see your courses.

My Canvas photo keeps changing, how do I fix that?

The Canvas System is set to pull in the photo you had taken by Student Affairs for your Student Identification Card on a regular basis. While you can change it on Canvas you will notice it changes back after a number of hours automatically.

What do I need to access Canvas?

A computer with Windows 7, 10, MacOX 10.6 and newer, Chrome OS. Mobile Device with iOS 7 or newer or Android 4.2 and newer System should be 5 years old or newer 1GB RAM minimum 2GHZ processor. You will need at least 512Kb of Internet Bandwidth

What browsers are supported?

Internet Explorer v11 Microsoft Edge 39 and 40 on Windows Safari 9 and 10 Chrome 60 or 61 Firefox 54 or 55 (Extended Releases are NOT supported)