Complaint Process (a) Purpose. Texas Education Agency (TEA) staff shall maintain a process through which a candidate or former candidate in an educator preparation program (EPP), an applicant for candidacy in an EPP, an employee of former employee of an EPP, a cooperating teacher, a mentor, or an administrator in a school district, charter school, or private school may submit, in accordance with subsection (c)(1) of this section, a complaint about an EPP for investigation and resolution.
The School of Education's policy is to provide an avenue for a candidate, employee, former employee, cooperating/mentor teacher, or school administrator to make an informal or formal complaint when deemed necessary. We encourage the resolution of complaints through timely communication at near the point of origin in order to be addressed in a timely and effective manner.
• If the complaint is concerning courses offered by School of Education- direct your concerns to the professor directly responsible for the teaching the course.
• If the complaint is concerning the program /decisions offered by School of Education direct concerns to the appropriate department chair.
Complaint Process forms can be found on the northwest wall of the reception office of the School of Education or can be downloaded below.