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FAQ

COVID-19 Library FAQs for Students

How do I log on to the library’s online resources?

All users will need to login with their TigerMail credentials to access the library’s online resources. If you do not see the TigerMail login screen or are not able to login with your credentials, please contact the library at libref@etbu.edu. Please provide a screenshot of the error page if possible.

What do I do if the link to a library resource doesn’t work?

Please contact the library at libref@etbu.edu to resolve these issues. Provide the link you are attempting to access as well as any information about the resource that your professor provided (citation, title, database name, etc.). If you could provide a screenshot of the error message you are receiving the librarians will be better able to troubleshoot the issue.

I’ve never searched the library resources before. Where should I start?

We recommend that you begin your research by searching the library’s discovery search Tiger Prowl. This is the large, gray search box in the center of the page on the ETBU Library website (www.etbu.edu/library). You will need to enter your ETBU login credentials to gain access. Get additional help my reviewing our research skills guides (https://guides.etbu.edu/sb.php?subject_id=27804), email us at libref@etbu.edu, or chat with us by clicking the ASK US button on the library website.

Is the Jarrett Library open?

The library is currently open to ETBU students, faculty, and staff M-F 8:00AM-5:00PM. Our online chat and email is answered during open hours and evening hours until 9PM. Off-campus students are encouraged to contact their local public library for computer access or access to physical book collections. Go to worldcat.org to search library collections in your area.

Is there a librarian available to help me with my research?

We are available to help students remotely via email, online chat, or by appointments via Zoom conferencing. To sign up for an appointment time go to http://etbu.libcal.com/appointments/. Select a time for your appointment. A librarian will contact you with information for attending an online appointment via Zoom. Need a different time? Contact us at libref@etbu.edu to request an alternate appointment time.