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COVID-19 FAQs for Students

Are the attendance policies for my classes still valid?  Will attendance be taken while classes are online? 

Attendance for online classes are expected.  In order to be considered as engaged and "attending" an online course, a student must at a minimum:

  1. complete a discussion post or
  2. submit an assignment to the instructor. Your instructor will confirm how they are tracking attendance.  

Will I still have access to tutoring? Writing Support?

Yes, but it will be different. ACE Lab, Supplemental Instruction, Writing Lab and distance tutoring are not currently available. These services will continue when face-to-face classes resume. However, if you are looking for study tips, email the Office of Academic Success at If you need tutoring, your professor is available to provide help via phone or computer during their regularly scheduled office hours.

How do I complete ETBU Serves/Community Service hours?

Each week that the ETBU campus holds virtual classes, all students required to complete service hours for financial aid purposes through ETBU serves will be automatically credited an hour.  Please do not attempt to serve in the community during these weeks, but please do communicate with your normal on-site supervisor.

Will I receive Chapel credit for Spring 2020?

Students, we know that you have been faced with a variety of unexpected changes over the past couple of weeks and may be feeling the stress of completing your course work for the semester in some new ways. As you know, ETBU is a Christ-centered institution that values the worship experiences we have as a university community in Chapel. In an effort to reduce some of the stress you may be feeling, all students will receive Chapel credit for the Spring 2020 semester.

Will I be able to contact career development for support?

Yes, if you need someone to review a résumé, please reach out to includes all of the usual services offered: résumé writing, cover letter writing, networking tips, job and internship search tips, etc. 

Is Registration for Summer and Fall 2020 Still Happening? What about Advising?

Registration will open on Monday, March 23 as scheduled.  Watch your ETBU email for updates from your advisor. Take a look at the Academic Advising Tips for Students.

How do I find information on my course and virtual instruction?

Watch Canvas for information about virtual instruction in each course. If you have questions, please contact your professors.

I’m concerned about meeting my academic requirements, what should I do?

University leaders have developed structures that allow us to take the best actions to safeguard our community while educating students to fulfill their calling.  If you have concerns during this move to a virtual environment, contact your academic advisor or

I am concerned about my online learning experience. Who can I speak to?

We understand this transition might cause concern or anxiety. You should take this first week to get adjusted to this new online learning experience. Each class will be conducted and completed slightly differently, so specific questions should be sent to your course instructor. If you have additional concerns that the instructor cannot address, students should email

What if I do not have a computer?

If you are currently cleared to be on campus, computers are available for your use in the library as well as in computer labs in Fred Hale School of Business 105, and Meadows Hall 101 from 8am-5pm, Monday through Friday.

Online Assistance

General Help for Technology

Danna Robins
Administrative Secretary
903.923.2021  |


After Hours
I.T.  |  903.927.HELP  |
(Additional Information about ETBU IT may be found at

24/7 Canvas Phone and Chat Support is available for Instructional or Issues in a particular class.

Canvas Support Hotline (Students)


Or click the Help Icon and Chat link from

Internet Access issues in your Residence Hall

If you are on campus, for internet connectivity issues in your residence hall, please contact your Resident Director to enter an IT ticket for you.

Counseling Resources


SAMHSA Hotlines SAMHSA’s Disaster Distress Helpline
Toll-Free: 1.800.985.5990 (English and español)
SMS: Text TalkWithUs to 66746
SMS (español): “Hablanos” al 66746
TTY: 1.800.846.8517
Website in English: https://
Website in Spanish: disaster-distress-helpline/espanol

Coping With Stress During Infectious Disease Outbreaks

Tips For Social Distancing, Quarantine, And Isolation During An Infectious Disease Outbreak

Coping with Coronavirus Stress

If you are feeling overwhelmed with emotions such as sadness, depression, anxiety, or feel like you want to harm yourself or someone else, call 911 or the National Suicide Prevention Lifeline at 1.800.273.TALK (1.800.273.8255).

resources that may be helpful for persons needing counseling services. The second document is titled, “Suggestions for Coping While You Wait For Your Counseling Appointment”. But, I’ve also called it, “Suggestions for Self-Care”

What are some resources to help me through this?

ETBU Counseling has compiled the following resources.